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Troubleshooting & FAQ

Basic Troubleshooting

Make a drnk

Make a drink

How to make a drink

How to make a blended drink like tea or lemonade.

How to make a smoothie

How to use our smoothie blender to make smoothies.

Adding Boba

How to cook and add microwavable boba (tapioca pearls.)

How to make a drink
How to make a smoothie
Adding boba
Change ingredient

Change ingredient

How to change BiB

How to change the ingredient bag-in-boxes (BiB).

How to change a reusable container

How to change ingredients stored in a reusable container.

How to change bib
How to change a reusable container
Cleaing

Cleaning

Cleaning DrinkBot Pro

How to access cleaning and clean DrinkBot Pro.

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How to run daily wipe down

How to use the “Daily Wipe Down” feature to properly clean the machine every day.

Daily wipe down printout

How to run daily wipe down.

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Reusable container cleaning

How to run reusable container cleaning.

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Monthly Maintenance

How to run monthly maintenance.

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Monthly Maintenance 02.jpg
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Fill Tube After Cleaning

How to Fill Tube After Cleaning.

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Reusable container cleaning
Daily wipe down
Cleaning DrinkBot Pro
Daily wipe down printout
Monthly Maintenance
Fill Tube After Cleaning
Dispensing problem

Dispensing problem

How to fill tube

When the drink is not dispensing well

How to troubleshoot the Dispense Incomplete pop up, caused by a drink failing to dispense properly.

Filling a tube

How to use the “fill tube” feature when troubleshooting.

When the drink is not dispensing well
Cup sealer

Cup sealer

Using a cup sealer
Replacing cup sealer film

Using a cup sealer

How to troubleshoot the Dispense Incomplete pop up, caused by a drink failing to dispense properly.

Replacing cup sealer film

How to use the “fill tube” feature when troubleshooting.

Cup sealer user guide

How to setup cup sealer & the informations.

Cup sealer uer guide
Others

Others

Quick Start Guide

Quick Start Guide

User Manual

User Manual

DrinkBot in-depth tutorial

Overview of the DrinkBot Pro with info covering components, key processes, and functionality.

DrinkBot in-depth tutorial
Ordering BiBs on DrnkBot

Ordering BiBs on DrinkBot

How to order BiBs from Botrista via DrinkBot Pro.

Food safety

Discard any perishable ingredient (the full BiB) if the machine is powered down for more than 4h. Run cleaning on those tubes before serving customers. Perishable ingredients include all teas, creamers, oat milk, and coffee. Please contact support for an up to date list of ingredients requiring disposal.

Food safety

Locating the backflow prevention inlet

This quick guide shows you where to find the backflow prevention inlet in the machine.

Locating backflow

Prepping for longterm downtime

This guide walks you through the steps required to prepare the machine for longterm downtime or return.

Prepping for longterm downtime

Daily checklist

Daily checklist
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